At Dastarkhwan FastFood, we prioritize customer satisfaction and strive to deliver the best dining experience. If you are not completely satisfied with your order, we are here to help.
1. Refund Policy
We aim to ensure that every meal meets your expectations. However, if there is an issue with your order, we offer a refund under certain conditions.
1.1 Refund Eligibility
Refunds will be considered for incorrect, missing, or spoiled food items reported within 24 hours of purchase.
The food must be untouched and in its original packaging when reported.
Due to food safety regulations, we do not accept returns of food items once they have been consumed or tampered with.
1.2 Refund Process
To request a refund, contact our customer support team via email at [info@themovieapk.com] or WhatsApp at [+92 3032154879] within 24 hours of receiving your order.
Please provide your order number, a description of the issue, and photo evidence (if applicable).
Once your request is reviewed and approved, we will process your refund to the original payment method within 3-5 business days.
Delivery charges are non-refundable unless the mistake was on our part.
2. Replacement & Returns Policy
If you receive an incorrect or unsatisfactory order, we offer replacements instead of returns to ensure food quality and hygiene.
2.1 Replacement Eligibility
Requests for incorrect, damaged, or missing items must be made within 24 hours of order delivery.
The food must be untouched and in its original packaging when reported.
We do not accept returns of food items once they have been consumed or altered.
2.2 Replacement Process
Contact our customer service via email at [your email here] or WhatsApp at [your contact number here] with details of your issue.
If approved, we will send a fresh replacement meal or provide store credit for your next order.
Customers may be required to return the incorrect order to our restaurant for verification (if applicable).
3. Delivery & Shipping Information
Orders are typically prepared and delivered within 45-60 minutes of order confirmation.
You will receive a confirmation message with tracking details once your order is dispatched.
Delivery times may vary based on location and order volume.
4. Contact Us
If you have any questions about our Refund & Returns Policy, please reach out to us:
Email: [info@themovieapk.com]
WhatsApp: [+92 3032154879]
Thank you for choosing Dastarkhwan FastFood! We appreciate your trust and look forward to serving you again. ✨